Condition category
Date applied
Date assigned
Last edited
Prospectively registered
Overall trial status
Recruitment status
No longer recruiting

Plain English Summary

Background and study aims
Many people with respiratory illnesses such as coughs, colds, influenza, sore throats or sinusitis go to see their general practitioner (GP), taking up large amounts of time and NHS resources. The majority of these illnesses do not require treatment and will get better on their own. However, people go to their doctor because they do not have good information about how long these illnesses normally last or how severe the symptoms can be. The study aims to improve the information made available to patients about how they can manage these illnesses without visiting their doctor and also when they should seek medical advice.

Who can participate?
Participants need to be over the age of 18, have no serious mental health problems, have access to the internet and be the only person from their household taking part in the study.

What does the study involve?
Recruitment will be through letters sent out by GPs inviting people to take part in the study. Participants will be placed randomly into one of two groups (treatment and control). Both groups will be asked to complete monthly online questionnaires about any respiratory illnesses they have. The treatment group will have immediate access to an interactive website which will give them advice about how to manage their illness based on the answers they give to questions asked by the website. The control group will be allowed to use the website when the study has ended. A small number of people from the treatment group will be interviewed to find out what they think about the website. A review of the relevant parts of the patient's notes will be carried out six months after the end of the study for both groups.

What are the possible benefits and risks of participating?
Participants may find that they are more able to cope with respiratory illnesses without consulting their GP and be more aware of symptoms that indicate when they should seek medical advice. There is a very slight risk that patients may not seek medical advice for a serious illness; however, the questions on the website have been developed by experts to ensure patients are given clear instructions about when they should consult a health professional.

Where is the study run from?
The study is being run by Primary Medical Care, University of Southampton (UK)

When is the study starting and how long will it run for?
The study is hoping to recruit about 2300 people from October 2011 through to Spring 2012. Recruits will be in the study for six months but the review of their notes will take place 12 months after they are recruited.

Who is funding the study?
National Institute for Health Research (NIHR) (UK)

Who is the main contact?
Mrs Susan Broomfield (Study Manager)

Trial website

Contact information



Primary contact

Mrs Susan Broomfield


Contact details

Primary Medical Care
Aldermoor Health Centre
Aldermoor Close
SO16 5ST
United Kingdom

Additional identifiers

EudraCT number number

Protocol/serial number


Study information

Scientific title

A primary care trial of a tailored interactive website for the self-management of respiratory infections.: a randomised controlled trial


Internet Doctor

Study hypothesis

This study will be trialling a theoretically-based website providing interactive and personalised advice on:
1. Whether and why the patient needs/does not need to consult the general practitioner (GP)
2. How to self-care for respiratory tract infections (RTIs) and manage concerns. The study will recruit a minimum of 2266 patients to the website through their primary care network. During the trial patient’s information on RTIs and influenza like illnesses (ILIs) will be collected, along with doctor’s notes for visits and treatment. The study will provide evidence on the cost-effectiveness of using a web-intervention to alleviate the drain on primary care resources.

Ethics approval

Southampton and South West Hampshire Research Ethics Committee A, 11/03/2011, 11/H0502/10

Study design

Randomised; Interventional; Design type: Diagnosis

Primary study design


Secondary study design

Randomised controlled trial

Trial setting

GP practices

Trial type


Patient information sheet

Not available in web format, please use the contact details below to request a patient information sheet


Topic: Primary Care Research Network for England; Subtopic: Not Assigned; Disease: All Diseases


1. Baseline: Participants complete online questionnaires prior to randomisation
2. End of Study: Participants complete online questionnaires
3. Monthly questionnaires: Patients asked to report RTIs in previous month (both groups)
4. Use of website: Treatment arm log on if they have an RTI to report symptoms and access Internet Doctor

Intervention type



Not Applicable

Drug names

Primary outcome measures

25% reduction in GP visits for RTIs; Timepoint(s): 12 months

Secondary outcome measures

1. Whether the use of the website alters antibiotic expectations and use
2. The cost effectiveness of the website

Overall trial start date


Overall trial end date


Reason abandoned


Participant inclusion criteria

1. Aged 18 or over
2. Access to the internet

Participant type


Age group




Target number of participants

Planned Sample Size: 2266; UK Sample Size: 2266

Participant exclusion criteria

1. Serious mental health problem
2. Terminal illness
3. Someone from the household is already enrolled on the study

Recruitment start date


Recruitment end date



Countries of recruitment

United Kingdom

Trial participating centre

Aldermoor Health Centre
SO16 5ST
United Kingdom

Sponsor information


University of Southampton (UK)

Sponsor details

Primary Medical Care
Aldermoor Health Centre
Aldermoor Close
SO16 5ST
United Kingdom

Sponsor type




Funder type


Funder name

National Institute for Health Research (NIHR) (UK) - Research for Patient Benefit (RfPB) programme (Grant Codes: RP-PG-0407-10098)

Alternative name(s)


Funding Body Type

government organisation

Funding Body Subtype

Federal/National Government


United Kingdom

Results and Publications

Publication and dissemination plan

Not provided at time of registration

Intention to publish date

Participant level data

Not provided at time of registration

Results - basic reporting

Publication summary

2016 results in:

Publication citations

Additional files

Editorial Notes

04/05/2016: Publication reference added.