Condition category
Not Applicable
Date applied
23/01/2004
Date assigned
23/01/2004
Last edited
20/09/2010
Prospective/Retrospective
Retrospectively registered
Overall trial status
Completed
Recruitment status
No longer recruiting

Plain English Summary

Not provided at time of registration

Trial website

Contact information

Type

Scientific

Primary contact

Mr Brian Glasser

ORCID ID

Contact details

Royal Free Hampstead NHS Trust
Royal Free Hospital
Pond Street
London
NW3 2QG
United Kingdom
+44 (0)20 7794 0500
b.glasser@pcps.ucl.ac.uk

Additional identifiers

EudraCT number

ClinicalTrials.gov number

Protocol/serial number

RDC00795; NRR ID: N0256032607

Study information

Scientific title

Acronym

Study hypothesis

The 'new referral' out-patient appointment bridges primary and secondary care and has great significance for patient and health services alike, since its purpose is to determine the management of problems for which General Practitioners (GPs) feel referral is necessary. A critical component of the appointment is the exchange of information. The proposed project aims to improve the quality of the exchange by means of the patient bringing a list of questions (prepared with the GP) to the out-patient appointment; with a view to increasing satisfaction levels relating to the consultation.

Ethics approval

Approval obtained from the Trust ethics committee.

Study design

Randomised controlled trial

Primary study design

Interventional

Secondary study design

Randomised controlled trial

Trial setting

Hospitals

Trial type

Treatment

Patient information sheet

Condition

Service provision; referrals; out-patient consultation

Intervention

Sending a help card and accompanying letter to out-patients before their first appointment.

Intervention type

Other

Phase

Not Applicable

Drug names

Primary outcome measures

The help card and accompanying letter help patients to focus on what they wanted to find out during their first out-patient appointment.

Secondary outcome measures

1. The help card and letter give patients 'permission' to ask questions
2. The help card and letter encourage patients to prepare questions in advance
3. The help card helps patients to remember questions during the consultation

Overall trial start date

01/02/1997

Overall trial end date

01/04/1998

Reason abandoned

Eligibility

Participant inclusion criteria

1. Patients over the age of 16
2. New referrals
3. Referred by a participating GP for a gynaecology, dermatology or orthopaedics apppointment

Participant type

Patient

Age group

Adult

Gender

Both

Target number of participants

1077

Participant exclusion criteria

1. Patients under the age of 16
2. Repeat referrals
3. Patients not referred by a participating GP for a gynaecology, dermatology or orthopaedics apppointment

Recruitment start date

01/02/1997

Recruitment end date

01/04/1998

Locations

Countries of recruitment

United Kingdom

Trial participating centre

Royal Free Hampstead NHS Trust
London
NW3 2QG
United Kingdom

Sponsor information

Organisation

NHS R&D Regional Programme Register - Department of Health (UK)

Sponsor details

The Department of Health
Richmond House
79 Whitehall
London
SW1A 2NL
United Kingdom
+44 (0)20 7307 2622
dhmail@doh.gsi.org.uk

Sponsor type

Government

Website

http://www.doh.gov.uk

Funders

Funder type

Government

Funder name

NHS Executive London (UK)

Alternative name(s)

Funding Body Type

Funding Body Subtype

Location

Results and Publications

Publication and dissemination plan

Not provided at time of registration

Intention to publish date

Participant level data

Not provided at time of registration

Results - basic reporting

Publication summary

1999 results in http://www.ncbi.nlm.nih.gov/pubmed/14528573

Publication citations

  1. Results

    Fleissig A, Glasser B, Lloyd M, Encouraging out-patients to make the most of their first hospital appointment: to what extent can a written prompt help patients get the information they want?, Patient Educ Couns, 1999, 38, 1, 69-79.

Additional files

Editorial Notes