Condition category
Mental and Behavioural Disorders
Date applied
Date assigned
Last edited
Prospectively registered
Overall trial status
Recruitment status
No longer recruiting
Publication status

Plain English Summary

Background and study aims
Relatives of people with psychosis and bipolar disorder provide a huge amount of care. This caring role can cause them a lot of distress and financial stress with relatives reporting high levels of stigma, worry, shame and guilt, trauma, and loss. NICE Guidelines include a recommendation to provide information and support to all relatives. The Relatives Education and Coping Toolkit (REACT) was developed to offer an easy to use online supported intervention (program) for relatives. The intervention was developed with a lot of involvement from clinicians and relatives, provides relatives with information and support, and has been shown to reduce relatives’ distress. The next challenge is to understand how this kind of intervention can be successfully implemented into routine clinical practice. This is important because despite investment in the development and evaluation of new health technologies (such as REACT) there is a huge gap between these technologies, and what people receive in the NHS. This is called the “implementation gap”. It has been recognised that more research is needed to understand how new effective technologies can be successfully implemented in real world clinical settings to ensure patients and relatives benefit from them. The IMPART study will investigate how the REACT toolkit is implemented into Early Intervention Services as part of routine clinical practice in NHS Trusts. Researchers will carry out detailed analysis of what happens in each NHS Trust during the process of adopting the REACT intervention. The aim is to understand what factors support successful implementation of REACT so that it can be improved. The findings will have broader implications for understanding how other similar interventions can be successfully implemented.

Who can participate?
Relatives using REACT and healthcare staff involved in implementing REACT in participating NHS Trusts.

What does the study involve?
This study involves interviews and observations of meetings with staff responsible for implementing the REACT toolkit and relatives using the REACT toolkit, and involves 6 NHS trusts (3 in the north and 3 in the south). IMPART occurs in three waves (steps), in each wave there is 1 north site and 1 south site. The waves occur every six months, during which interviews, focus groups, and observations of key meetings are conducted with mental health service NHS staff. Interviews with relatives or carers that have used the REACT toolkit are also conducted to understand relative’s experiences of using the REACT toolkit. In addition to this, information using google analytics are collected to identify relative’s usage of the site.

What are the possible benefits and risks of participating?
The research team cannot promise that the study will help participants directly you but the information we gain from your interview will be used to help improve our knowledge and inform a national implementation plan for online interventions. The research team does not think that there are disadvantages to taking part although the interviews will require 45-60 minutes of your time.

Where is the study run from?
This study is being run by Lancaster University and takes place in UK NHS trusts.

When is the study starting and how long is it expected to run for?
March 2016 to December 2018 (as of 04/10/2018)

Who is funding the study?
National Institute for Health Research (UK)

Who is the main contact?
Professor Fiona Lobban (scientific)

Trial website

Contact information



Primary contact

Prof Fiona Lobban


Contact details

Spectrum Centre for Mental Health Research
Division of Health Research
Lancaster University
United Kingdom
+44 1524 593752

Additional identifiers

EudraCT number number

Protocol/serial number

HRM 7892

Study information

Scientific title

Implementation of a relatives' toolkit (IMPART Study): Examining the critical success factors, barriers, and facilitators to the implementation of an online supported self-management intervention in the NHS



Study hypothesis

The study aims to understand the critical success factors, facilitators, barriers, and resources needed to integrate an online supported self-management intervention for relatives of people with recent onset psychosis into routine clinical care, and to use this information to develop a national Implementation Plan. Findings from this study will also be used to develop the growing evidence base investigating the translation of research findings into clinical practice, particularly regarding supported self-management interventions in mental health.

1. Measure the uptake and use of REACT by NHS EIS teams and relatives
2. Identify the critical success factors, facilitators and barriers to implementation of REACT
3. Identify the resources (and costs) needed for successful implementation of REACT in EIS teams
4. Investigate the impact of REACT on self-reported relatives' outcomes
5. Develop a user friendly REACT Implementation Plan and related resources (inc Fidelity Scale) to facilitate widespread use and dissemination within the NHS
6. Use the findings from this study to further develop theories of implementation of supported self-management interventions in the NHS

Ethics approval

East of England - Cambridge South Research Ethics Committee, 26/01/2016, ref: 16/EE/0022

Study design

Iterative case series design

Primary study design


Secondary study design

Case series

Trial setting


Trial type


Patient information sheet

Not available in web format, please use the contact details below to request a patient information sheet.


Relatives and friends supporting people with mental health problems in early intervention teams


IMPART is an implementation study and not a trial. Essentially the study will conduct interviews and observations of meetings with staff responsible for implementing the REACT toolkit and relatives using the REACT toolkit, across 6 trusts (3 in the north and 3 in the south). IMPART occurs in three waves, in each wave there is 1 north site and 1 south site. The waves occur in 6 monthly intervals. During each wave interviews and observations of key meetings will be conducted with early intervention metal health service NHS staff. Interviews with relatives or carers that have been offered the REACT toolkit will also be conducted to understand relative’s experiences of using the REACT toolkit. Information using google analytics will also be obtained to identify relative’s usage of the site.

Intervention type



Drug names

Primary outcome measure

Identification of the barriers and facilitators to the implementation of an online intervention to support relatives of people with bipolar and psychosis.

Secondary outcome measures

The impact of the REACT toolkit on relatives' self reported outcome measures.

Overall trial start date


Overall trial end date


Reason abandoned (if study stopped)


Participant inclusion criteria

Inclusion for relatives:
Any relative receiving care through the participating EIS service will be eligible to be invited to use the REACT toolkit.
However, to take part in the data collection for the research study (questionnaires and
interviews), relatives will be required to be:
1. Aged 16 and over
2. Able to give legal consent
3. Good working use of English language as no translation available

Inclusion for the EIS staff and IMPART lead observations and Interviews:
1. Interviews and qualitative analysis: key people from relevant stakeholder groups responsible for implementing REACT in the 6 selected mental health trusts, these will include service commissioners, service managers, supporters, relatives.
2. Interviews, observations and document analysis: all staff involved in the implementation of REACT across the six trusts selected

Good knowledge of spoken and written English is essential

Participant type


Age group




Target number of participants


Participant exclusion criteria

Not receiving clinical support from participating EIS teams

Not working in participating EIS services

Recruitment start date


Recruitment end date



Countries of recruitment

United Kingdom

Trial participating centre

Lancaster University
United Kingdom

Sponsor information


Lancaster University

Sponsor details

Research Support Office
B58 Bowland Main
Lancaster University
United Kingdom
+44 1524 592605

Sponsor type




Funder type


Funder name

National Institute for Health Research

Alternative name(s)


Funding Body Type

government organisation

Funding Body Subtype

National government


United Kingdom

Results and Publications

Publication and dissemination plan

Current publication and dissemination plan as of 30/10/2017:
We aim to publish the study protocol, main outcome paper, and development of the implementation guide in relevant academic journals
We aim to present the findings at academic conferences, and relevant NHS and carer conferences
We hope to hold workshops to disseminate the toolkit to none-participating Trusts, and to consider the generalisability of the findings to other digital technology interventions.

Previous publication and dissemination plan:
Publication plan:
1. Systematic Review Protocol, Journal of Implementation Science
2. Implementation Guide for REACT for users: The exact nature of the Implementation Plan cannot be determined at this stage but will include: a video rationale for the use of REACT including research and policy context; a step-by-step guide to successful implementation of REACT; a Fidelity Scale to enable Trusts to self-monitor fidelity to the Implementation Plan; online REACT supporter training toolkit; a summary of resources needed to implement REACT; measures/evaluation tools to evaluate uptake and outcome for relatives; case examples describing the process of implementation across participating Trusts – where the focus is on identifying and overcoming key barriers. Journal of medical internet research/NIHR website
3. Costs of delivering healthcare online – what does it really save? Analysis of initial set up – but also costs of any strategies to facilitate implementation and sustain delivery. Journal of health service research.
4. Theory & methodology Development. Journal of implementation science
5. Implications of findings for development of underlying theoretical framework, Journal
6. Experiences of running iterative case study implementation study in the NHS – lessons learned Journal
7. Digital Interventions Journal

Dissemination Plan:
1. A workshop to facilitate the uptake of REACT by none participating EIS teams;
2. A dissemination event focusing on development of theory underlying implementation of supported self-management interventions within the NHS that can be used to inform service development in other clinical areas where supported self-management interventions are being used for people with long term health conditions and their carers
3. Study website to keep everything held on and up to date
4. Conference – family intervention in psychosis
5. Conference – implementation science
6. Conference – digital health

IPD sharing statement:
The datasets generated during and/or analysed during the current study is not expected to be made available due to confidentiality reasons. The vast majority of the data in this study is qualitative data from interviews with individual staff members in key NHS Trust roles. Publishing the data would not be appropriate as it would be easy to identify the staff member and therefore would not be anonymous. The data will be held at Lancaster University.

Intention to publish date


Participant level data

Not expected to be available

Basic results (scientific)

Publication list

2017 results in:

Publication citations

Additional files

Editorial Notes

04/10/2018: The following changes have been made to the trial record: 1. The overall trial end date has been changed from 31/08/2018 to 31/12/2018 2. The plain English summary has been updated 3. The intention to publish date has been changed from 31/08/2019 to 31/12/2019 27/09/2018: Publication reference added. 01/11/2017: The risks and benefits have been added to the plain English summary. 30/10/2017: The trial participating centres have been removed due to confidentiality reasons. This study is being run by the University of Lancaster. The participant level data sharing statement has been added. Ms Victoria Appleton ( has been removed as a study contact. The recruitment start date has been updated from 01/03/2016 to 14/10/2016. The target number of participants have been updated from 372 to 100 as a placeholder since the this number is not specified as the number will be as required to answer the research question. The publication and dissemination plans have been updated. 12/09/2016: Internal review