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Overall trial status
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Plain English Summary

Background and study aims
Many older people require home help in order to manage their daily life. Studies have shown however, that for many, individual needs and requests are not adequately recognised in needs assessments, home help services and care. In addition, it has been found that mental and social needs are not met to he same extent as physical and medical needs, and that the granted home help is based on the organization's offer (available help) and not individualized to the individual's specific needs. This study is looking at a new approach to home help which works by paying greater attention to individual needs so that care can be personalised, helping to empower older people and provide them with better care. The aim of this study is to find out whether this approach can help increase older people's empowerment, self-efficacy, goal attainment,, health, wellbeing and quality of care, as well as to study the effects on public home help officers' communication skills and staff members' perception of the new way of working.

Who can participate?
1. Older people in need of home help who are able to, by themselves or with assistance in reading and writing, answer the questionnaires
2. Staff (public home help officers, home care workers, registered nurses and managers) working in the home help service

What does the study involve?
Participating staff are divided into two groups. Those in the first group receive in-house training over the course of 2-3 months in motivational interviewing (a type of counselling that helps motivate patients to change their behaviour), needs assessment interviews (a type of interviewing to find out what kind of care a patient needs), and the new working method, which focuses on personalising care to an individuals needs and life situation. Following the training, staff are then encouraged to use the skills they have learnt in order to better personalise care to older person's needs. Those in the second group continue as normal for the duration of the study (although staff are given the chance to complete the training after the study is complete). At the start of the study and then after the training and three months later, staff are interviewed to find out what they think of the program and have their communication skills assessed using questionnaires. At the same times, older people in both groups complete a range of questionnaires in order to measure their empowerment, self-efficiency and the quality of care they have received.

What are the possible benefits and risks of participating?
Staff benefit from receiving in-house training aimed at improving communication skills, and helping to make a home help service more personalised to each person's specific needs and life situation. Older people may benefit from improved empowerment, self-efficacy and wellbeing. There is a small risk that when older people are answering questions about their wellbeing, they may become affected by negative emotions and memories.

Where is the study run from?
University of Gävle (Sweden)

When is study starting and how long is it expected to run for?
April 2016 to December 2017

Who is funding the study?
University of Gävle (Sweden)

Who is the main contact?
Professor Maria Engström

Trial website

Contact information



Primary contact

Prof Maria Engström


Contact details

University of Gävle
Kungsbäcksvägen 47
+46 26 64 82 15

Additional identifiers

EudraCT number number

Protocol/serial number


Study information

Scientific title

Focusing on the older person's needs: an evaluation study of a new working method from the older person's and staff's perspective


Focusing on the older person's needs

Study hypothesis

1. The new working method will to a larger extent involve the older person in the decision-making process, increase patient participation, and the home help officers will more frequently use motivational interviewing techniques compared with before the new way of working was implemented
2. Older persons in the intervention group where the new working method is implemented will rate higher empowerment, self-efficacy, goal attainment, and quality of care compared to a comparison group. Furthermore, over time their self-efficacy, health, wellbeing and life satisfaction will improve more than in the comparison group

Secondary research questions:
1. How does the older persons' describe their needs, life situation and how involved are they in the decision (the interaction between the older person and the public home help officer)?
2. How does the staff (public home help officers, home care workers, registered nurses and managers) perceive the new working method?

Ethics approval

The Regional Ethical Review Board Uppsala (Sweden), 17/08/2016, ref: 2016/289

Study design

Single-centre non-randomised study

Primary study design


Secondary study design

Non randomised study

Trial setting


Trial type

Quality of life

Patient information sheet

Not available in web format, please use the contact details below to request a patient information sheet


Older people's need for home help


They are about 20 home-help officers in the municipality working with older persons in need of home help service and these 20 officers are already divided in two subgroups in their regular work. One of these subgroup have been chosen as the intervention group and older person’s in these home-help officers’ district as well as home care staff will then also be in the intervention group. The other subgroup of home help officers, care staff and older persons in their district will be the comparison group.

Intervention group: Staff in the intervention group will receive in-house training in motivational interviewing (three days in total for the public home help officers), needs assessment interviews, and in the new working method where more focus is emphasized on individualizing the care and services to each person's needs and life situation (all staff). There will be six occasions for part 2 in total 35 hours. In between the occasions the staff will have some home-work. After the in-house training the staff should use their new knowledge and skills and the needs-assessment interview with succeeding home help service is assumed to be more individualized to each person’s specific needs. The home-help officers will also receive feedback on how they perform their interviews from a resource person in the project group. The in-house training will be during approximately 2-3 months depending on the staff situation.

Comparison group: Staff in the comparison group will continue to work as before during the study period. They will receive in-house training when follow-up data have been collected for both the intervention and comparison groups.

For both study groups, there will be three data collection occasions: Time 0 (T0) baseline before the new working method is implemented, T1 after that the new working method has been implemented in connection with the needs-assessment interview and T2 after three months.

Intervention type



Drug names

Primary outcome measure

Older persons
1. Empowerment is measured using the Health Care Empowerment Questionnaire (HCEQ) at T0 before the new working method is implemented and T1 after that the new working method has been implemented, for the persons that are included after that the new working method has been implemented there will also be a follow-up after three months (T2).
2. Self-efficacy is measured using a study-specific single item at T0 before the new working method is implemented and T1 after that the new working method has been implemented, for the persons that are included after that the new working method has been implemented there will also be a follow-up after three months (T2).
3. Meaningfulness/quality of everyday activities is measured using The Life Satisfaction Questionnaire (LSQ) at T1 and T2
4. Goal attainment is measured using study-specific questions at T2
5. Quality of care is measured using a questionnaire for staff (The Quality of Care aspect Scale) in the present study adapted to patients’ perspective at T2

Public home help officers' communication skills are assessed using the OPTION (Observing Patient Involvement) and BECCI (Behaviour Change Counselling Index) questionnaires at T0 and T1 (before and after that the new working method has been implemented) and only in the intervention group.

Secondary outcome measures

Older persons:
1. Health status is measured using the EQ-5D-5L and one study specific question about physical activity at T1 and T2
2. Wellbeing is measured using the WHO Well-Being Index (WHO-5) at T1 and T2
3. Life satisfaction is measured using the Life satisfaction questionnaire (LSQ) at T1 and T2

Perception of intervention is measured using interviews at T2

Overall trial start date


Overall trial end date


Reason abandoned (if study stopped)

Lack of staff/facilities/resources


Participant inclusion criteria

Older persons:
1. Aged 65 years and older in the need of home help service
2. Will participate in a needs-assessment interview
3. Able to answer/complete a questionnaire by oneself or with assistance

Staff (home help officers where the needs-assessment interview will be recorded):
Staff working as home-help officers in the municipality performing needs-assessment interviews with older persons.

Staff (interviews):
Staff (home help officers, home care workers, registered nurses, and managers) working according to the new working method.

Participant type


Age group




Target number of participants

20-25 Public home help officers (80 needs assessment interviews will be recorded and 15-20 home help officers will be interviewed); 320 Older persons; 15-20 Home care workers, registered nurses and managers (home care workers, registered nurses and managers only íncluded in the interview study)

Participant exclusion criteria

Older persons:
1. Persons participating in a follow-up needs assessment interview
2. Not being able to complete a questionnaire by oneself or with assistance

Home help officers not working with older persons.

Recruitment start date


Recruitment end date



Countries of recruitment


Trial participating centre

Omvårdnad Gävle
Slottstorget 1

Sponsor information


University of Gävle

Sponsor details

Kungsbäcksvägen 47

Sponsor type




Funder type


Funder name

University of Gävle

Alternative name(s)

Funding Body Type

Funding Body Subtype


Results and Publications

Publication and dissemination plan

Data will be published in international peer-reviewed journals.

Intention to publish date


Participant level data

Not expected to be available

Basic results (scientific)

Publication list

Publication citations

Additional files

Editorial Notes

18/01/2018: This study has been stopped due to internal problems. The includes participants will give a description of baseline data.