Condition category
Not Applicable
Date applied
Date assigned
Last edited
Retrospectively registered
Overall trial status
Recruitment status
No longer recruiting
Publication status

Plain English Summary

Not provided at time of registration

Trial website

Contact information



Primary contact

Dr Katie Haighton


Contact details

Newcastle University
Institute of Public Health
Richardson Road
Newcastle upon Tyne
United Kingdom

Additional identifiers

EudraCT number number

Protocol/serial number


Study information

Scientific title

Advice on welfare rights for disadvantaged older people recruited via primary health care


Study hypothesis

Older people in poor health are more likely to need extra money, aids and adaptations to allow them to stay in their homes, yet many do not claim the benefits to which they are entitled. This study will evaluate the effects on health and well-being of a welfare rights advice service provided by social services departments in North East England for low income older people, who we will identify from general practices.

More details can be found at

Ethics approval

NHS National Research Ethics Service NRES Committee South West - Exeter, ref: 11/SW/0260

Study design

Randomised interventional trial

Primary study design


Secondary study design

Randomised controlled trial

Trial setting


Trial type

Quality of life

Patient information sheet

Not available in web format, please use the contact details below to request a patient information sheet


Primary Care Research Network for England


750 older people who volunteer to take part will be assigned, by chance, to one of two groups. The 375 older people in one group will be given an appointment with a welfare rights advisor within 2 weeks in their own home, during which they will receive a full benefit assessment and help with claiming benefits and other entitlements. Advisors will keep in touch with them until they no longer need help. The 375 older people in the other group will receive exactly the same help and advice 24 months later and receive usual care in the meantime. Older people in both groups will be interviewed at the outset and after 24 months to find out whether the service has had beneficial or other effects and whether it is acceptable. We will also assess whether the service offers good value for money and is acceptable to professionals. Older people in both groups will be free to seek advice independently or to leave the study at any time.

Wait list control, 'Usual care', including voluntary access to available welfare rights services until 24 months follow up, when the trial intervention will be offered.

Welfare advice, Welfare advice consultations and active assistance with benefit claims delivered in participants' own homes by a trained welfare rights advisor (WRA)

Intervention type



Not Applicable

Drug names

Primary outcome measure

Quality of life (CASP 19) measured at baseline, 12 months, 24 months

Secondary outcome measures

1. Health status (Euroqol EQ5D)
2. Functional ability (ADLs/IADLs)
3. Independence (living independently, with carer support, in own home or a relations, care home or hospital)
4. Social support/participation (Social Support Questionnaire)
5. Depression (PHQ-9)
6. Mortality
7. Key health related behaviours (diet, physical activity, alcohol, smoking)
8. Perceived financial well-being (Affordability Index)
9. Fuel poverty (achievement of household temperature sufficient to maintain health for expenditure of <10% of household income).

Overall trial start date


Overall trial end date


Reason abandoned (if study stopped)


Participant inclusion criteria

1. Volunteer men and women registered with a General Practice in one of 10 social services areas (1 individual per household )
2. Aged 60 years and over
3. Providing informed consent

Participant type


Age group




Target number of participants

UK Sample Size: 750

Participant exclusion criteria

1. Patients resident in nursing homes or hospitals at the time of identification
2. Diagnosed terminal illness
3. By virtue of current physical/mental health cannot participate in the research
4. Lack of fluency in written and spoken English

Recruitment start date


Recruitment end date



Countries of recruitment

United Kingdom

Trial participating centre

Newcastle University
Newcastle upon Tyne
United Kingdom

Sponsor information


NHS North of Tyne (UK)

Sponsor details

Bevan House
1 Esh Plaza
Sir Bobby Robson Way
Great Park
Newcastle upon Tyne
NE13 9BA
United Kingdom
+44 (0)191 217 2500

Sponsor type

Hospital/treatment centre



Funder type


Funder name

NIHR Public Health Research Programme (UK) ref: PHR 09/3009/02

Alternative name(s)

Funding Body Type

Funding Body Subtype


Results and Publications

Publication and dissemination plan

Not provided at time of registration

Intention to publish date


Participant level data

Not provided at time of registration

Basic results (scientific)

Publication list

1. 2012 study protocol in
2. 2019 results in:
3. 2019 results in:

Publication citations

  1. Study protocol

    Haighton C, Moffatt S, Howel D, McColl E, Milne E, Deverill M, Rubin G, Aspray T, White M, The Do-Well study: protocol for a randomised controlled trial, economic and qualitative process evaluations of domiciliary welfare rights advice for socio-economically disadvantaged older people recruited via primary health care., BMC Public Health, 2012, 12, 382, doi: 10.1186/1471-2458-12-382.

Additional files

Editorial Notes

09/04/2019: Publication references added. 12/10/2018: An intention to publish date has been added. 12/10/2018: No publications found, verifying study status with principal investigator.