Plain English Summary
Background and study aims
Audit and feedback aims to improve patient care by comparing how healthcare is delivered against set standards. It is widely used by the NHS to work out how well they treat patients. NHS staff and organisations should remedy shortfalls found by audits. However, audits don't improve patient care as much as they should because organisations don’t always act on audit findings (i.e. feedback). The aim of this study is to identify better ways of giving feedback to improve the impact of audits on patient care. This will help to develop training and practical support for organisations to adopt these modifications when providing feedback.
Who can participate?
Clinicians and managers from provider and commissioner bodies targeted by national audit programmes
What does the study involve?
Participants are randomly allocated to look through different ways of presenting feedback. The feedback is hypothetical but based upon recent and real audit data. Reactions to feedback are then assessed by questions. This takes about 30 minutes. After submitting their responses, participants are able to see evidence-based tips on how to make feedback more effective which may be useful in their work.
What are the possible benefits and risks of participating?
No direct benefits to individual participants are expected although educational messages are embedded in the web content. No direct risks of participation are expected, other than time and inconvenience.
Where is the study run from?
University of Leeds (UK)
When is the study starting and how long is it expected to run for?
October 2017 to March 2020
Who is funding the study?
Health Services and Delivery Research Programme (UK)
Who is the main contact?
Prof. Robbie Foy
Trial website
Contact information
Type
Public
Primary contact
Prof Robbie Foy
ORCID ID
http://orcid.org/0000-0003-0605-7713
Contact details
Leeds Institute of Health Sciences
Level 10
Worsley Building
Clarendon Way
Leeds
LS2 9NL
United Kingdom
Additional identifiers
EudraCT number
ClinicalTrials.gov number
Protocol/serial number
TBC
Study information
Scientific title
Optimising the outputs of National Clinical Audits to support organisations to improve the quality of care and clinical outcomes
Acronym
Study hypothesis
This study is part of a programme with the overall aim of improving patient care by optimising the content, format and delivery of feedback from national clinical audits.
The specific research questions for this study are:
1. Out of a set of recent, state-of-the-science, theory-informed recommendations for improving feedback, which are the most important and feasible to evaluate further within national audit programmes?
2. What is the effect of modifications to feedback on intended enactment, comprehension, engagement amongst clinicians and managers targeted by national audits, user experience and preferences under ‘virtual laboratory’ conditions?
Ethics approval
University of Leeds, School of Medicine Ethics Committee (SoMREC), 03/08/2017, ref: MREC16-180
Study design
Fractional factorial screening experiment
Primary study design
Interventional
Secondary study design
Randomised controlled trial
Trial setting
Internet
Trial type
Other
Patient information sheet
Not available in web format, please use the contact details to request a patient information sheet
Condition
National Clinical Audits
Intervention
The intervention will be modifications to feedback which can be readily adopted by national audit programmes. A structured consensus process will guide selection of modifications for further development and specify strategies for tailoring these to the needs of specific stakeholder groups.
Participants will be randomised (stratified by audit and recipient type) to one combination of six online modifications, each a separate factor with two levels (presence/absence). A fraction of the full 26 factorial (=64 packages of modifications) will be chosen, ideally a quarter (=16 packages) but a half (=32 packages) if this would confound important effects when the modifications are known. The particular fraction of packages will be chosen to minimise complexity of the experiment and to avoid any packages that are felt to be infeasible or undesirable. The design will be as close to orthogonal as possible to minimise the sample size required to detect the main effect of each modification.
Feasibility testing will be undertaken with a sample of targeted participants and a prototype online survey to assess participant burden (perceived difficulty, time taken and completion) and reduce the number of modifications if necessary.
The trialists' experience of examining the receipt of feedback across different settings is that many recipients have or allocate only limited time to rapidly assess reports and decide whether or not to act. Similarly, for the online experiment, it is anticipated that participants will aim to complete their responses within limited time (e.g. around 30 minutes); the study will therefore effectively simulate the types of deeper, reflective and more superficial, reactive thinking processes that typically occur on receipt of feedback in service settings.
Intervention type
Behavioural
Phase
Drug names
Primary outcome measure
Intended enactment, i.e. plans to change behaviour, on a range of graded potential responses from general and non-committal through to specific commitments. Data collected via online questionnaires completed after exposure to feedback modifications
Secondary outcome measures
1. Comprehension (understanding of feedback data)
2. User experience (ease of use)
3. Preferences
Data collected via an online questionnaire completed after exposure to feedback modifications
4. Length of time spent working through each modification
5. Participants' engagement with selected modifications (e.g. working through all levels of feedback presented for a ‘graded entry’ modification)
Collected using online data analytics during the intervention
Overall trial start date
01/10/2017
Overall trial end date
30/03/2020
Reason abandoned (if study stopped)
Eligibility
Participant inclusion criteria
Clinicians and managers from provider and commissioner bodies targeted by national audit programmes
Participant type
Health professional
Age group
Adult
Gender
Both
Target number of participants
500 participants from across the UK
Participant exclusion criteria
Clinicians and managers not linked to a targeted national audit programme
Recruitment start date
10/04/2019
Recruitment end date
30/09/2019
Locations
Countries of recruitment
United Kingdom
Trial participating centre
National Audit Programmes
-
United Kingdom
Funders
Funder type
Government
Funder name
Health Services and Delivery Research Programme
Alternative name(s)
Health Services and Delivery Research (HS&DR) Programme, NIHR Health Services and Delivery Research (HS&DR) Programme, NIHR Health Services and Delivery Research Programme, HS&DR Programme, HS&DR
Funding Body Type
government organisation
Funding Body Subtype
Federal/National Government
Location
United Kingdom
Results and Publications
Publication and dissemination plan
The trialists will continue developing the collaboration between their research group and the Healthcare Quality Improvement Partnership (HQIP), the commissioner responsible for development and contract management of national clinical audits. Through this collaboration and conducting the proposed research, they will understand the strategic and operational considerations involved in supporting and guiding national audit programmes.
The trialists are part of an international network which seeks to improve the evidence base for and use of audit and feedback and will continue to use this network to build a cumulative science of audit and feedback. Network members include researchers and knowledge users from Canada, UK, Australia, and the United States.
The trialists will also hold national and international stakeholder meetings, and describe and report their findings through peer-reviewed journals, and national and international conferences.
IPD sharing statement
The data sharing plans for the current study are unknown and will be made available at a later date.
Intention to publish date
30/03/2021
Participant level data
To be made available at a later date
Basic results (scientific)
Publication list