Condition category
Not Applicable
Date applied
23/01/2004
Date assigned
23/01/2004
Last edited
21/01/2010
Prospective/Retrospective
Retrospectively registered
Overall trial status
Completed
Recruitment status
No longer recruiting

Plain English Summary

Not provided at time of registration

Trial website

Contact information

Type

Scientific

Primary contact

Dr Stephen George

ORCID ID

Contact details

University of Southampton
Health Care Research Unit
Mailpoint 805
Southampton General Hospital
Tremona Road
Southampton
SO16 6YD
United Kingdom
+44 (0)23 809 6533
pluto@soton.ac.uk

Additional identifiers

EudraCT number

ClinicalTrials.gov number

Protocol/serial number

R/26/12.95/George

Study information

Scientific title

Acronym

SWOOP

Study hypothesis

This study has shown that nurse-led out of hours care can work, in the sense that triage reduces GP work-load without harming patients. The setting was a 55 member general practice co-operative in a predominantly rural area. The experimental intervention was applied on randomly allocated evenings.

Ethics approval

Not provided at time of registration

Study design

Randomised controlled trial

Primary study design

Interventional

Secondary study design

Randomised controlled trial

Trial setting

GP practices

Trial type

Other

Patient information sheet

Condition

Nurse-led triage

Intervention

1. Nurse led triage care - callers were routed to a trained nurse, who managed the call, with the assistance of TAS software. The nurse had several management options, including management with nurse advice alone, contact with the GP (by telephone, at the surgery, or at home), or direct contact with the ambulance services.
2. Standard care

Intervention type

Other

Phase

Not Applicable

Drug names

Primary outcome measures

Results showed that about 50% of the calls in the nurse-led group were managed by the nurse alone. The volume of out of hours callers managed at primary care centres and by home visits were also significantly reduced.

Secondary outcome measures

Not provided at time of registration

Overall trial start date

23/01/1997

Overall trial end date

20/01/1998

Reason abandoned

Eligibility

Participant inclusion criteria

All callers to a Wiltshire GP co-operative during defined hours over the period of a year.

Participant type

Patient

Age group

Other

Gender

Both

Target number of participants

Not provided at time of registration

Participant exclusion criteria

Children aged <1 year were automatically routed to a GP, as were callers insisting on speaking to a nurse.

Recruitment start date

23/01/1997

Recruitment end date

20/01/1998

Locations

Countries of recruitment

United Kingdom

Trial participating centre

University of Southampton
Southampton
SO16 6YD
United Kingdom

Sponsor information

Organisation

NHS R&D Regional Programme Register - Department of Health (UK)

Sponsor details

The Department of Health
Richmond House
79 Whitehall
London
SW1A 2NL
United Kingdom
+44 (0)20 7307 2622
dhmail@doh.gsi.org.uk

Sponsor type

Government

Website

http://www.doh.gov.uk

Funders

Funder type

Government

Funder name

NHS Executive South West (UK)

Alternative name(s)

Funding Body Type

Funding Body Subtype

Location

Results and Publications

Publication and dissemination plan

Not provided at time of registration

Intention to publish date

Participant level data

Not provided at time of registration

Results - basic reporting

Publication summary

1998 results in http://www.ncbi.nlm.nih.gov/pubmed/9774295

Publication citations

  1. Results

    Lattimer V, George S, Thompson F, Thomas E, Mullee M, Turnbull J, Smith H, Moore M, Bond H, Glasper A, Safety and effectiveness of nurse telephone consultation in out of hours primary care: randomised controlled trial. The South Wiltshire Out of Hours Project (SWOOP) Group., BMJ, 1998, 317, 7165, 1054-1059.

Additional files

Editorial Notes