Condition category
Skin and Connective Tissue Diseases
Date applied
Date assigned
Last edited
Retrospectively registered
Overall trial status
Recruitment status
No longer recruiting
Publication status
Results overdue

Plain English Summary

Background and study aims
Cracked heel skin is a common foot skin condition. It is unsightly and can be painful. The visual appearance of dry, cracked heels regularly drives sufferers to seek treatment and advice. The gold standard (best available) treatment is the physical removal of the cracked skin followed by regularly applying appropriate topical preparations (moisturisers). An effective moisturiser is thought to be vital in successfully treating cracked heel skin. Urea is the most common active ingredient in most foot creams due to its moisturising actions. Although these creams contain varying concentrations of urea, current evidence suggests that a 25% urea cream may hydrate the skin faster than creams containing less urea. However, past studies have been small and have focussed largely on subjective measures (opinion). A study using a range of validated, objective, quantitative measures to assess the response of cracked heel skin to specific treatments would strengthen confidence in the identification of effective topical treatments. The aim of this study was to test the performance of two different types of over-the-counter cracked heel skin treatments: 25% urea based cream and a gel heel sock containing moisturiser. These were then compared with the current gold standard podiatry treatment for the condition.

Who can participate?
Adults (aged over 18) with cracked heel skin that had not been treated for the last 4 weeks.

What does the study involve?
Participants are randomly allocated to one of three groups. Those in group 1 (control group) received the gold standard treatment, that is physical removal of the cracked skin followed by moisturising. Those in group 2 were treated with a urea based foot cream twice a day for 2 weeks. Those in group 3 were treated with a gel sock, which they wore overnight, every night for two weeks. The performance of the three treatments were then measured by looking at whether the cracked heel skin had healed, the degree of hydration, elasticity of the skin and skin texture.

What are the possible benefits and risks of participating?
There is no robust evidence supporting the positive effects of treatments on the quality of heel skin. This study provides information about how well the treatments work in comparison to each other and to the gold standard of care. The knowledge generated from this study is directly applicable to the clinical setting, where practitioners will be able to advise their patients on the most appropriate treatment regime for their feet. Strict inclusion criteria were used, therefore the risks to the participants was low. One participant was withdrawn from the study as the heel skin appeared to deteriorate after 1 week of gel sock use. No other adverse events were reported.

Where is the study run from?
Podiatry Division, School of Health Sciences, University of Salford (UK)

When is the study starting and how long is it expected to run for?
September 2012 to November 2013

Who is funding the study?
Reckitt Benckiser (UK)

Who is the main contact?
Dr Farina Hashmi

Trial website

Contact information



Primary contact

Dr Farina Hashmi


Contact details

School of Health Sciences
Centre for Health Sciences Research
Office: P.O. 41
Brian Blatchford building
Frederick Road Campus
University of Salford
M6 6PU
United Kingdom
0161 295 5314

Additional identifiers

EudraCT number number

Protocol/serial number


Study information

Scientific title

A randomised controlled trial evaluating three treatments for cracked heel skin in healthy adults


Study hypothesis

The null hypothesis is that there is no difference in the clearance rates of heel fissures at 2 weeks post randomisation between the three treatment groups.

Ethics approval

University of Salford, College of Health and Social Care Research Ethics Committee, 25/02/2012, ref: HSCR12/55

Study design

Pragmatic open three-armed randomised controlled trial conducted in one centre

Primary study design


Secondary study design

Randomised controlled trial

Trial setting


Trial type


Patient information sheet


Heel fissures (or cracks)


1. Removal of heel fissures using a surgical blade and/ or rotary file on day 1 of the study
2. Application of urea based foot cream twice daily for 2 weeks
3. Use of gel sock overnight, daily for 2 weeks

Intervention type



Drug names

Primary outcome measure

The most painful or the largest fissure was selected as the index fissure.
The primary outcome was complete clearance of the index fissure at 2 weeks after randomisation as determined by assessment by a HCPC registered podiatrist. ‘Clearance’ of fissures was defined as the restoration of normal skin upon close inspection, with the return of normal dermatoglyphics to the treated heel skin.

Secondary outcome measures

1. Improvement in hydration, elasticity, skin surface texture and fissure size at 3 days, 7 days and 14 days
2. Change in quality of life (QoL) before and 2 weeks after treatment
3. Satisfaction with treatment at 2 weeks

Overall trial start date


Overall trial end date


Reason abandoned (if study stopped)


Participant inclusion criteria

Participants were included if any of the following criteria applied:
1. They were aged 18 years and older
2. They had cracked heel skin with closed fissures
3. They had not been treated in the previous 4 weeks

Participant type

Healthy volunteer

Age group




Target number of participants


Total final enrolment


Participant exclusion criteria

Participants were excluded if any of the following criteria applied:
1. They had any skin disorders affecting the foot such as infections (e.g. Athlete’s foot), dermatitis, psoriasis, un-healed skin wounds (including open heel fissures), ulcers or blisters
2. They had a systematic disease including peripheral vascular disease or musculoskeletal disorders of the foot or ankle, rheumatoid arthritis or diabetes
3. They had allergies to any topical foot preparations with similar ingredients to those used in the trial treatments
4. They were unable to reach their feet to apply the products

Recruitment start date


Recruitment end date



Countries of recruitment

United Kingdom

Trial participating centre

Podiatry Division
School of Health Sciences Centre for Health Sciences Research Frederick Road Campus University of Salford Salford
M6 6PU
United Kingdom

Sponsor information


University of Salford

Sponsor details

School of Health Sciences
Centre for Health Sciences Research
Frederick Road Campus
University of Salford
M6 6PU
United Kingdom

Sponsor type




Funder type


Funder name

Reckitt Benckiser (UK)

Alternative name(s)

Funding Body Type

Funding Body Subtype


Results and Publications

Publication and dissemination plan

The main trial results and study protocol will form the basis of an academic paper in a peer reviewed journal. The outcomes of the trial will be presented as a conference paper.

Intention to publish date

Participant level data

Not expected to be available

Basic results (scientific)

Publication list

2015 observational results in (added 27/11/2019)

Publication citations

Additional files

Editorial Notes

27/11/2019: The following changes have been made: 1. Publication reference added. 2. The final enrolment number was added from the reference. 3. No results of intervention found, verifying study status with principal investigator. 19/07/2017: No publications found in PubMed, verifying study status with principal investigator.