Evaluation of the “Champion” pilot project to standardize workflow for patients with diabetes and/or hypertension at the Palo Alto Medical Foundation
| ISRCTN | ISRCTN11341906 |
|---|---|
| DOI | https://doi.org/10.1186/ISRCTN11341906 |
| Protocol serial number | 769702 |
| Sponsor | Palo Alto Medical Foundation Research Institute |
| Funder | Gordon and Betty Moore Foundation |
- Submission date
- 15/03/2017
- Registration date
- 27/03/2017
- Last edited
- 20/04/2017
- Recruitment status
- No longer recruiting
- Overall study status
- Completed
- Condition category
- Signs and Symptoms
Plain English summary of protocol
Background and study aims
Many people suffer from long-term medical conditions, such as hypertension (high blood pressure), diabetes (disorder of blood sugar control) or depression (low mood). These conditions require monitoring and effective management on the part of health providers, especially in primary care (GP). New models of primary care to manage long-term conditions have shown promising results; however, these models are not widely adopted in community practice for several reasons. These include concerns about reimbursement and uncertainty regarding fees. The Palo Alto Medical Foundation designed and implemented a program called “Champion,” a new model of care that includes new standard work (such as proactive patient outreach, pre-visit schedule grooming, depression screening, care planning) to support patients’ self-management of hypertension and diabetes. The aim of this study is to collect data from providers, patients, and other staff to evaluate the various effect of the Champion program on patient outcomes, provider satisfaction, service utilization, and organisational costs.
Who can participate?
Adults who have been diagnosed with high blood pressure, diabetes or depression in any combination.
What does the study involve?
The study is looking at two health clinics, one which is following the Champion program and one which is not. At the start of the study and then six and twelve months later, a selection of patients complete interviews and surveys about their experiences with the care they are being offered, and have their scheduled appointments with their primary care physician observed by members of the research team. At the same timepoints, health providers and other members of the health care team, such as the medical assistants and health coaches, also complete interviews in order to allow the research team to evaluate the success of the program.
What are the possible benefits and risks of participating?
There are no direct benefits or risks involved with participating in this study.
Where is the study run from?
1. Mountain View Clinic- Palo Alto Medical Foundation (USA)
2. Fremont Clinic- Palo Alto Medical Foundation (USA)
When is the study starting and how long is it expected to run for?
December 2010 to June 2015
Who is funding the study?
Gordon and Betty Moore Foundation (USA)
Who is the main contact?
1. Dr Ming Tai-Seale (scientific)
tai-sealem@pamfri.org
2. Dr Ellis Dillon (public)
dillone@pamfri.org
Contact information
Scientific
Sutter Health Palo Alto Medical Foundation
2350 W. El Camino Real
4th floor
Mountain View
94040
United States of America
| Phone | +1 (0)650 853 4779 |
|---|---|
| tai-sealem@pamfri.org |
Public
Sutter Health Palo Alto Medical Foundation
2350 W. El Camino Real
4th floor
Mountain View
94041
United States of America
| Phone | +1 (0)650 625 3876 |
|---|---|
| dillone@pamfri.org |
Study information
| Primary study design | Observational |
|---|---|
| Study design | Multi-centre epidemiological study |
| Secondary study design | Epidemiological study |
| Study type | Participant information sheet |
| Scientific title | A quasi-experimental prospective evaluation of the CHAMPION chronic care model in a pilot clinic at PAMF |
| Study objectives | The aim of this study is to evaluate to what degree Champion helps patients who suffer from diabetes and/or hypertension meet clinical targets more quickly, provide more effective coordination of their care, and improve both patient and provider satisfaction with the experience. |
| Ethics approval(s) | Sutter Health Institutional Review Board (SHIRB), 09/12/2013, ref: 769702 |
| Health condition(s) or problem(s) studied | Hypertension and diabetes |
| Intervention | This mixed-methods study incorporate direct observation of patient appointments, patient and health care team interviews, patient and physician surveys, and EHR data at baseline and then 6 months and 12 months after implementation. Physician surveys: A 5-10 minute survey delivered to all primary care physicians in both the clinic implementing Champion and the control clinic at baseline, 6 months and 12 months. Physician interviews: A 30-60 minute interview with a member of the research team completed by the enough physicians to reach saturation at baseline, 6 months and 12 months. Some physicians were interviewed at each of the 3 stages, while others were interviewed only once or twice. Appointment observations: A member of the research team recorded and physically observed enough regularly scheduled Champion appointments to reach saturation at baseline, 6 months and 12 months. Some primary care physicians, health coaches, medical assistants and patients had their appointments observed at all 3 stages, while others were only observed once or twice. Champion patients with upcoming appointments were identified and approached in the waiting room prior to their appointment to ask if they would like to participate by having their appointment observed. Health care team interviews: A 30-60 minute interview with a member of the research team completed by the enough members of the health care team, such as medical assistants and health coaches, to reach saturation at baseline, 6 months and 12 months. Some members of the health care team were interviewed at each of the 3 stages, while others were interviewed only once or twice. Patient surveys: A 5-10 minutes delivered to all Champion patients in both the clinic implementing Champion and the control clinic at baseline, 6 months and 12 months. Patients interviews: A 30-60 minute interview with a member of the research team completed by the enough patients to reach saturation at baseline, 6 months and 12 months. Some patients were interviewed at each of the 3 stages, while others were interviewed only once or twice. |
| Intervention type | Other |
| Primary outcome measure(s) |
PCP experience with providing chronic care management using appointment observations, interviews, surveys and EHR data at baseline, 6 months and 12 months. |
| Key secondary outcome measure(s) |
Patient experience with receiving chronic care management using appointment observations, interviews, surveys and EHR data at baseline, 6 months and 12 months. |
| Completion date | 30/06/2015 |
Eligibility
| Participant type(s) | Patient |
|---|---|
| Age group | Adult |
| Lower age limit | 18 Years |
| Sex | All |
| Target sample size at registration | 1008 |
| Key inclusion criteria | 1. Age 18 years or older 2. Male and female 3. Diagnoses: hypertension only; diabetes only; hypertension & diabetes; hypertension & depression; diabetes & depression; hypertension & diabetes & depression |
| Key exclusion criteria | 1. Terminal illness 2. Residence in a long-term care facility 3. Severe hearing loss 4. Ongoing psychiatric care for bipolar or schizophrenia, or dementia |
| Date of first enrolment | 13/09/2013 |
| Date of final enrolment | 23/12/2014 |
Locations
Countries of recruitment
- United States of America
Study participating centres
Mountain View
94040
United States of America
Fremont
94538
United States of America
Results and Publications
| Individual participant data (IPD) Intention to share | No |
|---|---|
| IPD sharing plan summary | Not expected to be made available |
| IPD sharing plan | The datasets generated during and/or analysed during the current study is not expected to be made available due to the protocol that was approved by the Institutional Review Board. |
Study outputs
| Output type | Details | Date created | Date added | Peer reviewed? | Patient-facing? |
|---|---|---|---|---|---|
| Results article | results | 01/10/2016 | Yes | No | |
| Results article | results | 19/04/2017 | Yes | No | |
| Participant information sheet | Participant information sheet | 11/11/2025 | 11/11/2025 | No | Yes |
Editorial Notes
20/04/2017: Publication reference added.
