Nurse telephone triage in general practice
| ISRCTN | ISRCTN44885822 |
|---|---|
| DOI | https://doi.org/10.1186/ISRCTN44885822 |
| Protocol serial number | N0096126080 |
| Sponsor | Department of Health |
| Funder | HertNet/CRIPACC |
- Submission date
- 30/09/2004
- Registration date
- 30/09/2004
- Last edited
- 05/07/2018
- Recruitment status
- No longer recruiting
- Overall study status
- Completed
- Condition category
- Other
Prospectively registered
Protocol
Statistical analysis plan
Results
Individual participant data
Plain English summary of protocol
Not provided at time of registration
Contact information
Dr Mark Vorster
Scientific
Scientific
Regal Chambers Surgery
50 Bancroft
Hitchin
SG5 1LL
United Kingdom
| Phone | +44 (0)1462 453232 |
|---|---|
| mark@vorster.freeserve.co.uk |
Study information
| Primary study design | Interventional |
|---|---|
| Study design | Randomised controlled trial |
| Secondary study design | Randomised controlled trial |
| Scientific title | Nurse telephone triage in general practice |
| Study objectives | Is practice based nurse telephone triage for same day patient requests desirable and cost-effective for a general practice? Objectives: To compare the effect of nurse telephone triage using computerised decision support versus usual receptionist handling of patient requests in terms of GP and nurse time and costs. Design: Randomised trial with a cost analysis from the perspective of the practice. Patients requesting an appointment the same day were randomised to receive nurse telephone triage or usual care. Setting: One mixed urban/semi-rural general practice in the South East of England Subjects: 383 patients were eligible for randomisation, of which 374 agreed to be randomised. Interventions: Nurse telephone triage involved a practice nurse carrying out a telephone consultation using decision support software. Usual care involved the receptionist granting the patient's request. |
| Ethics approval(s) | Not provided at time of registration |
| Health condition(s) or problem(s) studied | Not Applicable: Service delivery |
| Intervention | Cost-effectiveness analysis of nurse telephone triage from the perspective of the general practice. Qualitative interviews with all general practitioners and the triage nurse. Consenting patients (N= 385) from one GP practice in Hertfordshire who asked for same day requests were randomised to either nurse triage or usual care. Patients were followed-up for 28 days. |
| Intervention type | Other |
| Primary outcome measure(s) |
1. Time of nurse and GP contact were collected via TAS software and manual timings |
| Key secondary outcome measure(s) |
Not provided at time of registration |
| Completion date | 31/01/2004 |
Eligibility
| Participant type(s) | Patient |
|---|---|
| Age group | Not Specified |
| Sex | Not Specified |
| Target sample size at registration | 385 |
| Key inclusion criteria | Not provided at time of registration |
| Key exclusion criteria | Not provided at time of registration |
| Date of first enrolment | 01/08/1999 |
| Date of final enrolment | 31/01/2004 |
Locations
Countries of recruitment
- United Kingdom
- England
Study participating centre
Regal Chambers Surgery
Hitchin
SG5 1LL
United Kingdom
SG5 1LL
United Kingdom
Results and Publications
| Individual participant data (IPD) Intention to share | No |
|---|---|
| IPD sharing plan summary | Not provided at time of registration |
| IPD sharing plan |
Study outputs
| Output type | Details | Date created | Date added | Peer reviewed? | Patient-facing? |
|---|---|---|---|---|---|
| Results article | results | 02/10/2004 | Yes | No |
Editorial Notes
05/07/2018: Internal review
